Terms & Conditions

2. Eligibility and account security

• You must be at least 18 years old and legally capable of entering into a contract.
• Registration information must be complete, current and accurate. Optional PAN, TAN or GSTIN details must belong to you or be provided with proper authority.
• You are responsible for protecting your password, OTP and account access. Notify us promptly if you suspect unauthorised access.
• One person must not impersonate another, submit false documents or use the portal for an unlawful or unauthorised purpose.

3. Services and client instructions

Services may include PAN and TAN assistance, e-TDS/TCS uploads and corrections, Find PAN, document handling, compliance support, reports, party management and other services shown on the portal. Availability, fees and required documents may vary.

• You must review every application, return, calculation and draft made available for confirmation.
• You remain responsible for the truth, completeness, legality and timely supply of information and documents.
• We may seek clarification, additional documents or fresh authorisation and may pause processing until these are received.
• Government or third-party portals may independently accept, reject, delay or request changes. We cannot guarantee their decision or uptime.

4. Client-party data and password manager

If you store a party's details or credentials, you confirm that you have their lawful authority to do so and to instruct TinCare. You must not store unrelated, stolen or unauthorised credentials. Portal encryption and access controls reduce risk but do not replace your own confidentiality and access-management duties.

5. Prices, wallet and payment

• Displayed charges may include professional fees, portal fees, applicable taxes and statutory or government charges as identified at checkout, quotation or invoice.
• Services are generally prepaid through the portal wallet. A payment proof or UTR does not itself create wallet credit; credit is added after verification.
• You authorise the applicable amount to be debited when an order is placed or processed. Insufficient balance may prevent submission.
• Pricing can depend on filing type, record count, correction complexity, urgency or revised government/third-party fees.
• Refund eligibility is governed by the Refund & Cancellation Policy.

6. Timelines, rejection and resubmission

Any processing time is an estimate, not a guarantee. It begins only after payment, complete documents and required confirmation are received. Delays caused by incomplete data, client response time, authority or portal downtime, public holidays, system maintenance, courier issues or force majeure are outside our direct control.

A government or third-party rejection does not automatically mean that TinCare's service was deficient. Further fees may apply where fresh documents, a new statutory fee or material rework is required.

7. Acceptable use

You must not probe, disrupt or bypass portal security; upload malware; scrape or overload the service; access another user's records; reverse engineer protected features; or use the portal for fraud, spam, identity misuse or infringement. We may suspend access to protect users, data, systems or legal compliance.

8. Data, communications and records

Our handling of personal data is described in the Privacy Policy and DPDP Notice. You agree that service, security, OTP, transaction and account-status communications may be sent to your registered email or mobile number. Portal records, invoices, wallet entries and system logs may be used to resolve service or payment questions.

9. Intellectual property

The portal design, software, original content, workflows and branding are owned by or licensed to TinCare. You retain rights in documents and data you lawfully submit. You grant us the limited permission needed to host, review, process, reproduce and transmit them only for the requested service, security, support and legal compliance.

10. Disclaimers and liability

Services are provided with reasonable professional care, but the portal and third-party integrations may occasionally be unavailable or contain errors. To the extent permitted by law, TinCare is not liable for indirect, special or consequential loss, loss caused by inaccurate client instructions, or a government/third-party decision beyond our control.

Where liability cannot lawfully be excluded, our aggregate liability for a specific paid service will ordinarily be limited to the amount paid to TinCare for that service. Nothing in these terms limits rights or remedies that cannot be excluded under applicable law, including applicable consumer law.

11. Suspension, closure and survival

We may restrict or close an account for breach, fraud risk, abusive conduct, legal requirements, prolonged inactivity or security concerns. You may request closure after settling pending orders or amounts. Provisions concerning payment, confidentiality, data retention, intellectual property, liability and dispute resolution continue where their nature requires it.

12. Changes, governing law and disputes

We may update these terms prospectively. Material changes will be posted prominently or communicated through the portal or registered contact details. The version accepted at registration is recorded for new accounts.

These terms are governed by Indian law. Subject to any mandatory consumer forum or statutory jurisdiction, courts having jurisdiction over Kotputli/Jaipur, Rajasthan will have jurisdiction. Before commencing formal proceedings, both sides should first try to resolve the issue through written support or grievance communication.