Refund & Cancellation Policy

2. Wallet recharge

• An approved wallet credit is normally meant for future TinCare services and is not automatically withdrawable as cash.
• A duplicate payment, wrong credit or payment received but not correctly credited should be reported promptly with the date, amount, UTR and proof.
• Where a genuine payment cannot be matched or a recharge is rejected, no service credit will be created. Any bank-side reversal remains subject to the payment channel's process.
• A request to return an unused wallet balance will be reviewed for pending orders, bonuses/discounts, accounting records, fraud checks and applicable charges. Approval is not automatic.

3. Service-order cancellation

• Before work starts: you may request cancellation. If accepted, the eligible amount may be restored to the portal wallet or refunded using an approved method.
• After review, preparation, upload or submission begins: professional work already performed is non-refundable. Any unspent component may be considered case by case.
• After submission to an authority or third party: the order generally cannot be cancelled. Government, statutory, courier and third-party charges already paid are non-refundable unless that recipient returns them.
• Client error or missing documents: rejection, delay or rework caused by inaccurate information, late response or unsuitable documents does not create an automatic refund right.

4. TinCare error or inability to deliver

If TinCare cannot provide the paid service due solely to our error, we may reperform the service, correct the issue, issue portal credit or refund the eligible amount. If only part of the service was completed, the remedy may be proportionate to the unperformed part.

A government or third-party portal rejection, downtime or independent decision is not by itself a TinCare error. We will, however, help identify the cause and available next step.

5. How to request a refund or cancellation

Raise a support ticket or email info@tincare.in from the registered email address. Include the client code, order or wallet-request number, amount, payment date, UTR and reason. Do not send a UPI PIN, card PIN, OTP or banking password.

Requests should be made promptly after discovering the issue. We may ask for identity, payment or authority verification before changing a financial record.

6. Review and payment timeline

We aim to acknowledge a complete request within 3 business days. Once approved, a wallet reversal is normally reflected promptly; an external refund is normally initiated within 7–10 business days. Your bank or payment provider may take additional time to post the amount.

Refunds are ordinarily made to the original payer or verified source. Applicable discounts, bonuses, already-used wallet credit, taxes lawfully retained and non-refundable external charges may be adjusted.

7. Chargebacks and disputes

Please contact us before initiating a chargeback so we can trace the transaction and preserve the service record. Fraudulent or duplicate chargebacks may result in suspension while the payment is investigated. Nothing in this policy limits a remedy that cannot be excluded under applicable law.